To request a change to the email address registered to your BitoPro account, please submit the following documents:
- Print, complete, and sign this Declaration
- Please provide the new email address as text in the email or online form.
- Photos of the front and back of ARC/ID card (Please take photos of the original document. Photocopies are not accepted.)
- A selfie of yourself holding the front of your ARC/ID Card (Image 1)
- A selfie of yourself holding the front of this Declaration (Image 2)
The information shown in the submitted documents must be clear and fully visible. When taking the selfies, please ensure that the document or Declaration is in focus and that all information is clearly legible and not covered or obscured. If the submitted images are too blurry or any information is obscured and cannot be verified, you will be asked to provide corrected documents before your application can be processed.
Take photos of the above documents and submit them via our online customer support form.
In the “Description” section, please enter: [BitoPro Personal Information Change Declaration].