1. Printed and signed Declaration Form
2. Front and back photos of your ARC/ID card
3. A photo of yourself holding your ARC/ID card (Image 1)
4. A photo of yourself holding this Form (Image 2)
5. To change the mobile phone number:
    • Lv2 members: new mobile phone bill
    • Lv1 members: old mobile phone bill

*The mobile phone bill must show your name and phone number; paper and electronic versions are both accepted.
*Ensure all photos match the reference images and are clearly visible. Blurry or obscured images will require resubmission.
 

Take photos of the above documents and submit them via our online customer support form.
In the “Description” section, please enter: [BitoPro Member Personal Information Change / Account Closure Declaration Form].