* If you are about to change a new mobile device or want to reset a new OTP, please refer to the following steps if you could log into BitoPro account:

1. Please click "Setting" → "Security" → "Reset". 

2. Click Send SMS.

3. Please fill in 6-digit numbers and click SMS verification.

4. Using Google Authenticator to scan the QR Code or fill in the secret key, after getting the new 6-digit numbers, please fill into the blank and Click "Verification" then the setting is completed successfully.

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*If you changed the mobile device or deleted the OTP accidentally and could not log into your BitoPro account, please provide all the information as below:

Please provide the clear image file which indicates your face and your hand holding your ARC or Taiwan Identity Card or Passport and a note with the word "For BitoPro reset OTP", today's date and your signature. Please be careful not to cover the document email to support@bitopro.com.

*The Email content please fill in the information as below:
1.Register Email account
2.Register name
3.Register phone number

*Please reference as below:

Once we receive all the correct information we will verify the identity in 7 days, thank you.