BitoGroup is actively advancing towards Web3 and international markets, aiming to provide better services. To achieve this goal, we are repositioning our two major platforms, BitoEX and BitoPro.
BitoEX will embark on an entirely new appearance as it ventures into the international market, while BitoPro will continue to cultivate its presence in Taiwan. We will be upgrading the BitoEX system and enabling a seamless transition to BitoPro. We will offer enhanced crypto trading features, buying cryptocurrency at convenience stores (FamilyMart/ 7-ELEVEN/ Hi-Life), better exchange rates, and multiple trading pairs. This is our commitment to improving user experience. The account migration process will commence on July 17, 2023, ensuring uninterrupted TWD currency services. For users who have already completed KYC on the BitoEX, we will seamlessly upgrade their KYC status to BitoPro, including bank account linking. This streamlined transition ensures uninterrupted service.
[Upgrade Notice]
- For users with an active BitoPro account, the system will automatically migrate your assets into your existing BitoPro account.
- For users without a BitoPro account, a new BitoPro account will be created for you automatically, which would be activated after resetting the default password.
[Enjoy BitoPro's Powerful Service]
Once the account upgrade is completed, you can experience the powerful all-in-one services of BitoPro, including spot trading, grid trading bots, and BitoDebt. As for the existing cryptocurrency trading on BitoEX, you will find the quick buy/sell feature on BitoPro, which provides a more enhanced user experience.
No fee will be charged to ensure a seamless transition. Also, you will automatically become a level 6 BitoPro VIP for 30-90 days to experience the all-in-one services on BitoPro. Your VIP level will be activated on the date when the migration is completed.
Under risk management principles, we would conduct the migration process by batches, hence it is expected to be completed within 1-2 business days. Please keep a close eye on your email for completion notice. We believe that under the regulatory guidance on cryptocurrency exchanges and banking custodianship, your digital assets will be better safeguarded. The TWD currency services on BitoEX will cease at 10:00 AM on July 17, 2023, and the pre-designated bank account you used on BitoEX will be transferred to BitoPro*. You can still log in to BitoEX to check past transaction records.
We deeply understand the significance of government regulations and market changes while maintaining our keenness. We will continue to put customer needs as our top priority while constantly evolving and growing. BitoGroup is dedicated to becoming your trusted partner, providing you with an exceptional cryptocurrency trading experience. In the future, BitoGroup will focus on providing more international and diverse cryptocurrency services. We look forward to exploring the future of Web3 together and delivering unparalleled service quality. Thank you for continued trust and support.
If you have any questions, you can reach us at support@bitoex.com or call us during business hours (9:30 AM to 8:00 PM) at +886-2-8666-8968 #1, where dedicated personnel will assist you.
Best regards,
BitoGroup Team
*Note: The deposit account originally provided by BitoEX will be disabled, and BitoPro will provide a new one for you to use.