Dear users,
Our wallet service provider has reported an unexpected issue starting from 2025/10/21 at 17:02 (UTC+8), causing delays in deposits and withdrawals for certain cryptocurrencies. Our team is actively working to resolve the problem. Impact details as below.
[Start time] 2025/10/21 17:02 (UTC+8)
[Scope of impact]
- Withdrawal delays for all cryptocurrencies
- Deposit delays for certain cryptocurrencies, including DOGE, ADA, SOL, BTC, TRX, USDT (TRC20), XRP, LTC, and TON
[Normal Services]
- Deposits on ERC20, BEP20, and Polygon networks remain unaffected
- TWD deposits and withdrawals remain fully operational
- Trading and other platform functions continue as normal
We apologize for any inconvenience this may cause and will update the progress through this announcement. Thank you for your understanding.