Dear users,

Our wallet service provider has reported an unexpected issue starting from 2025/10/21 at 17:02 (UTC+8), causing delays in deposits and withdrawals for certain cryptocurrencies. Our team is actively working to resolve the problem. Impact details as below.

[Start time] 2025/10/21 17:02 (UTC+8)

[Scope of impact]

- Withdrawal delays for all cryptocurrencies

- Deposit delays for certain cryptocurrencies, including DOGE, ADA, SOL, BTC, TRX, USDT (TRC20), XRP, LTC, and TON

[Normal Services]

- Deposits on ERC20, BEP20, and Polygon networks remain unaffected

- TWD deposits and withdrawals remain fully operational

- Trading and other platform functions continue as normal

We apologize for any inconvenience this may cause and will update the progress through this announcement.  Thank you for your understanding.